Navigating an insurance claim shouldn't be your second accident. We help document damage, coordinate estimates and supplements, and communicate with the insurer involved in the claim. Mike's Auto Body is a Direct Repair Program shop for AAA and Auto-Owners.
Our approach focuses on repair documentation, claim communication, and clear next steps for customers.
For authorized repairs, we help coordinate billing and repair documentation with the insurer involved in the claim. Deductibles and policy decisions remain between the customer and carrier.
From initial digital estimate filing to final carrier approval, our collision advisors guide you through every step of the documentation process.
We coordinate Enterprise rental car pickup and drop-off at our shop when arranged, and help schedule adjuster inspections at the facility.
Common answers about starting a claim, choosing a repair shop, deductibles, rental coverage, and hidden damage found during repairs.
Need a question not listed here?
Call Mike's Auto Body and the shop team can walk you through the next step for your repair or insurance claim.
Call (239) 275-6565Start by filing a claim through the claims phone number on your insurance card, or through your insurance company's mobile app or website. During that process, the insurance company may ask you to upload photos in real time and may use them to write a preliminary repair estimate.
Yes. Insurance companies may suggest specific preferred shops, but you can choose your own auto body shop. The insurance company cannot force you to use one of their shops.
You can still get your vehicle moved to your shop of choice.
That is not true. Mike's Auto Body offers a lifetime workmanship warranty for as long as you own your vehicle.
A deductible is the amount of a covered claim that you agree to pay out of pocket before your insurance coverage applies. For example, if your repair is $3,000 and you have a $500 deductible, insurance pays $2,500 and the $500 deductible is due to the body shop when repairs are completed.
It depends on your policy. If you carry rental car reimbursement coverage, your rental car expense is covered up to the time, daily limit, and maximum dollar amount listed in your policy. If you are a claimant, you may be entitled to loss of use, meaning you may be reimbursed or the at-fault insurance company may direct bill a rental company.
While your vehicle is at the shop for repairs, Mike's Auto Body performs a thorough disassembly to identify missed or hidden damage not included on the initial estimate and submits a supplement to the insurance company.
Check for injuries and move your vehicle to a safe location if possible. Call emergency services if required.
Take clear photos of all vehicles involved, the surrounding area, and exchange insurance information with other parties.
Before calling your insurer, contact us. We'll help you start the claim and can coordinate 24/7 towing support through Uh-Oh Towing if your vehicle isn't drivable.
We will coordinate repair documentation, communicate with the claims adjuster, and keep you informed until your vehicle is ready.
Claim Support Relationships
Rental pickup and drop-off can be coordinated at Mike's Auto Body when arranged.
24/7 Towing Partner
Fort Myers towing support for non-drivable vehicles needing transport to Mike's Auto Body.
Our team is standing by to assist with your insurance claim coordination. We'll help document repair needs, communicate estimate details, and keep the repair process moving.
